Not detail oriented, forgetful and disorganized even in response to written instructions or items written into contract. Never took notes during meetings. Most of their sub-contractors do a sub-standard job. GC does not do much quality control -- that falls to the owner -- but GC is defensive if work is critiqued or questioned. Under-funded to do a large job -- can't easily float sub-contractors and materials while waiting for the next draw of money. Used sub-standard materials in several cases, despite contractual agreement calling for higher grade materials -- for example, installed a 13 SEER HVAC unit when 15-16 SEER was agreed upon and paid for, so homeowner not only had a lower quality, less efficient unit but also missed out on expected energy tax credit. Left a huge mess of construction debris on the jobsite when finished. Offers a warranty on the work, but believe me, you probably won't want them back to fix it.