I'm very disheartened to have to write this review. I used to go to Dr. Turner's office on a very regular basis, and felt the work was done nicely. I liked Dr. Turner and returned to her even when my dental insurance expired.
I referred my then fiance, now husband over to them to have his wisdom teeth removed. The billing office assured him that his insurance was verified when he asked them during the confirmation call AND before he checked in for the procedure. Two years later, we received a collection call out of the clear blue sky for $900 dollars for the dental work. Not only did this office NOT verify the insurance as they had claimed, they didn't even send us a bill. They sent us straight to collections.
To make matters worse, they refused to work with us or own up to their mistake. They acknowledged that they screwed up, and had NOT, in fact, verified the insurance like they had told us, and still refused to help with the bill in any small way or accept some financial responsibility. We've been round and round with them and have now had to resort to telling others. Now we're stuck battling with a collection agency and our credit scores are screwed up.
We're very honest, hard working people who have built a life for ourselves with great credit histories and excellent scores, but now we have been screwed by the billing office at Kelli Turner's clinic. I wish I could give this office lower than 1 star.
Do yourself a favor and stay away as far as possible.
Pros: after what happened, hard to think of pros
Cons: irresponsible billing office won't take responsibility