I called this morning and was given an appointment time of 3:30. They called around 3:20 to say they had someone on their way. They didn't arrive until almost four, and then after looking at the fuse box, they said it was arching and about three fuses needed to be replaced. They then informed us that it was now outside of regular hours and they were going to call their boss and leave so we wouldn't be charged for the extra fee for working out of their regular business hours. They said we weren't to worry about the house burning down, but showed us the wires where the plastic had bubbled. We're supposed to call and make another appointment. I hope the next visit goes better. I'll give them the chance to make things better.