We moved into our house & naturally had tons of boxes to throw away. They told us that everything inside the boxes had to be put in a trash bag & the boxes broken down. This is because the truck that picks up trash is an old ford pick up with walls around the bed. We had huge boxes that contained Styrofoam as large as the boxes & couldn't fit into bags. They didn't pick it up & I called to let them know. The girl answered & just kept repeating herself so I canceled my service & went with ..... Also I was told pick up is on Mondays. Sometimes they would come by on Sundays & go around the side of my house & take the trash out & not tell us.