Alright, I am mainly posting this in response to reviews about workers' attitudes.
My experience with Star Bagel has generally been positive since moving to the area a couple of years ago. The food is delicious and the portions are generous.
Yet, I can see what people are saying about the attitude there. One worker in particular starts out with a bad attitude, and I tip well anyway because a) she has to split it with her co-workers, who do good work and b) to prove a point to her that some customers are OK people.
I have worked almost this same job at another place, and I can see both sides. Food service can quickly make you jaded, and customers who come in and act entitled have clearly never worked retail or food service and generally are out of touch with the real world.
My contention is with the owner. Once, I accidentally called his cell phone, which is listed on the brochure as a catering number, and he patronizingly told me that I needed to call the store to place my to-go order - just downright annoyed that I had made the mistake.
Once, I e-mailed to let him know that it was a real inconvenience that the store's phone number is not clearly posted on their homepage. He shortly replied that this was by design to increase online orders, and he didn't even pretend like he would consider to make a change.
So he has a bad attitude and from that one experience, poor business sense: We won't post the phone number so that we get more business? Also, if he reads this, the staff told me directly that the online ordering was rarely used and makes it even less convenient for workers and customers alike.
In conclusion, I've experienced the bad attitude but after dealing with the owner, I realize it must get passed down from the top.