I read the other reviews for service at Hansen (now owned by Southeast Chrysler) and decided to go somewhere else when my 2002 PT Cruiser stopped shifting into reverse. Well, the competition, who had good reviews, diagnosed the problem but didn't have the part. They wanted me to leave the car and pay for the new shift cables up front. I didn't have a way home from Franklin and can't easily afford a rental car, so I decided to take it to Hansen. I had to pay $80 for the ""priviledge"" of waiting three hours for the diagnosis, even though I was one of the earliest people in the morning.
Pros: conveniently located, courteous and professional service staff, large parts inventory