My partner and I had a home built about 4 years ago and were looking to make multiple purchases to complete the back yard patio/deck, entertainment room, as well as a game room. The thought of spending our weekends shopping was exhausting enough to think about, but intimidating as well because neither of us know much about the type of products we were needing to purchase, and research online is not always on the "up and up" as you would think. Going with the "one stop shop" concept we chose to shop Watson's ( now Family Leisure )as well as Pool/Spa Depot. We ended up buying everything we needed at Watson's. We worked with Jason, and to be honest we were not the easiest customers because we were looking to spend a great deal of money, and we kept going back and forth. But Jason was extremely patient, and even more informative about the things we were purchasing. We were barely paid attention to at the other location, even though we made several attempts to get assistance.
Most of our purchases did not require more than delivery and set-up, but we did have an issue with our pool table going out of level about 3 months after install. We called and were told that due to the house being newly built, that settling can occur, but they were out to make an adjustment that same week, charging only a $35 service fee.
About 4 months ago, we were going to get into our hot tub, and the water was ice cold. I'm just hear to tell you I was PISSED! It was too late to call, but trust me I was on the phone the next day and spoke with the service department...guy's name was Tiger (who can forget that name). To make a long enough story short, they were out to fix it the same day, and since the tub was still under warranty, the heater was replaced, at no charge, with the exception of the service fee.
It doesn't take a rocket scientist to realize a company (who cares what name they call themselves?) that size, that have been in business for this long...come on folks, they have to be doing something right.