I have been at this clinic several times over the past four years. It has been a very painful experience. Four years ago, my female cat died while boarding at Five Points Animal Clinic. I did not know what to think of it at the time because I had never experienced the death of a pet and I was unfamiliar with cat diseases. I was told it was an incurable case of feline aids. However, my cat was bought in a pet store from a shelter that guaranteed that the cat did not have feline aids. But it died anyway, while boarding at Five Points Animal Clinic. Then, earlier this week my current, male cat had stayed at the clinic for a urinary problem. The catheter procedure set me back $900. That was not enough, because I was also informed that my cat was scared and had bitten a dog. Of course, my cat was scared in view of the procedure, but how on earth could it have been kept anywhere near another animal while staying at this clinic after a medical procedure? Shouldn't the clinic keep animals away from each other? Now, because of the biting, HDEC will visit me in my house to check that my (indoor) cat (who never gets outside) is kept quarantined in my house, although the biting took place while the cat was at Five Points Animal Clinic and there obviously not properly cared for. The vet told me of the biting with a smile on her face as if it was all a joke. Having officials from HDEC visit me in my home, because of the clinic's incompetence, is not funny to me. The vet also sought to make light of the situation by joking that she gets bit all the time. Apparently, the multitude of this vet's inadequacies amuses her! I have drawn the only right and proper conclusion from this sad state of affairs. I will avoid Five Points Animal Clinic, never ever go there again, and inform anybody I know with pets of the clinic's horrendous practices.