I got my dogs back and they were FULL of fleas! They were both smelly and dirty, and I dropped them off clean. I would think when I picked them up they would be clean. Also, when I picked them up there were probably 15 dogs there. She told me she only take a max of 10. The owner seemed like she really loved the animals but showed no love for kennel. Don't take your animals there unless you want them full of pesty dirty fleas.