All of the people who work in the front of the office are mean, anti-social, and very unhelpful. I am in the office often for monthy prescription pick-ups, along with other appointments, and I have NEVER gotten a smile from a single one of them. I have heard from several other patients that agree that they make you feel like you bother them when you come to the front desk. The same goes for any phone calls; they are very consescending over the phone and make me feel like I'm wasting their time. I have heard them talk about TRYING to AVOID setting up appointments at all costs, when I thought that was the point of a doctor's receptionist?!?! There have been at least two times when I stand in front of them at the window for literally more than 5 minutes and they don't even acknowledge me. A simple ""please hold on one second"" would be nice. The front desk staff is so unfriendly that they have made me consider switching from this otherwise lovely doctor's office many times. The doctors and the staff in the back of the office are wonderful, but almost not worth enduring the horrible front staff.
Pros: Caring doctors
Cons: horrible reception staff