This is the most unfriendly and unprofessional business I have dealt with in quite a while. While they repaired my mower for a average fee, the lack of communication and rudeness spoke a thousand words. I was told that I would be called when it was ready, quote should be ready tomorrow = no call, no fix, I had to call and was promised the next day and then no call that day...etc... This happened 4 times. After picking up the mower, I called a week later to ask a question about my mower was rudely told ""I have NEVER fixed a mower over the phone, I have 7 people here and no time to discuss this"" and hung up on. WOW what customer service. I will NEVER take or purchase anything from this business and I will steer all of my friends, family and even strangers from Epps! This business doesn't show appreciation towards it's customers and in todays economy I am amazed. THEY just LOST my business and 100's of others.