Yes, this is a very busy facility (because of the quality of care they provide), so you may have to wait. However, they give each patient wonderful individualized attention. Anytime I've come in with an emergency, they've triaged it as such, so you don't have to wait. Furthermore,they genuinely care about your pet as much as you do, and it shows. I have been using this vet since 1996 and would not use any other. There was a brief time when I had moved away, so, unfortunately, I did have to use other vets, and the quality of care those vets provided was nowhere near as compassionate or as skilled. I drive about 30-40 minutes to take my dogs to this vet, but it's worth it!