Our experience with The Village Groomer was nothing short of horrendous. We were told that they did "hand stripping", which is a grooming method for certain Terrier breeds. We were assured that this would be done and set an appointment for the day that this was undertaken at their direction. When I cam to pick our dog up I was speechless [I decided to avoid a confrontation there and then as there were othe patrons there and I felt it could/should be handled privately]....they had shaved him and worse, had nicked his flank with the trimmers. This resulted in a hot spot developing and a $260 visit to the vets as well as three weeks of antibiotics etc. When we called to discuss this with the owner, she was defensive and ultimately rude. I would recommend avoiding this groomer. Our vet has directed us elsewhere.