On July 3, 2009, I took my dog to get groomed. I had made an appointment 2 weeks earlier. I dropped my dog off at 9:00. This was my 4th time there. All other times, my dog was finished in 2 hours, and the groomer did a great job. For some reason, the groomer I had the 4 times before, was no longer working there, so I had another girl.This was my 2nd time with this other girl. My dog did not want to go in, and I should have taken that as a sign. Instead, I coaxed him in. I told the girl what I wanted and left. I called the salon at 12:30 (3 1/2 hours after drop off) and they told me he wasn't done yet and I would get a call when my dog was finished. At 3:00, I decided to just go in, because by then, my dog had been there 6 HOURS! I went in and the receptionist called the back to see if my dog was done. The groomer said she would call when he was finished. I told him I wanted my dog ""as is"", because it was already 6 hours. The groomer came out with my dog, didn't say anything to me, and just handed me the leash. My dog was still wet, and all that had done was a bath. No trim, no nails clipped, no ear hairs plucked. Just a bath, then left waiting. God knows what time the bath was given, because it took me 2 hours to comb out the mats that he came home with. (I brush my dog everyday, so he probably had 1 or 2 mats going into the vet, but came out with at least 30 mats). Needless to say, I was livid. The receptionist told me there was no charge, but I could take my dog again next week and pay then. I told him I would rather pay now because my dog would not be going back there again. I explained to him that 6 hours is completely unacceptable and inexcusable. He agreed with me. I left there very upset. Combing out all the mats for 2 hours was certainly not fun. And, he must have had something happen to his paw, because he won't let me touch it. Unfortunately, since dogs can't talk, I will never know what happened. But I do know one thing, it will never happen again.