We went to Bertucci's on the recommendation of a friend and we just were not impressed at all. My husband got a pasta (Puttanesca) that turned out to be very spicy and when we asked for it to made less spicy, the server told us the sauces are made somewhere else and can't be altered. Now in an area where there is a good italian restaurant on every corner, this makes our decision not to eat there again very easy. My pizza (Chicken Diavolo) WAS supposed to be spicy with roasted peppers and chicken and a spicy tomato sauce and it wasn't... We basically gave up.
Pros: The menu LOOKED really good
Cons: food just didn't match the descriptions and looked very unappealing and not tasty, cavernous feel to dining room- not conducive to relaxing at all