I've been getting my hair cut here for about 3 years now without incident, but I now find myself seriously considering the thought of taking my business elsewhere. When an appointment was booked for me with Diane, I was a little nervous because I had not been happy with her work on one other occasion. HOWEVER, I smiled politely as I always do & decided to just give her the benefit of the doubt regarding the previous bad cut. BIG MISTAKE. Words can't describe how bad this cut was - it was almost as though she did it on purpose. the ""long"" layers ended up being at least 5 inches shorter than the overall length, which was cut 2 inches shorter than I'd asked for, & it wasn't even cut evenly. I'm surprised she didn't go ahead & give me tacky, Jersey-girl frosted hilights to match hers. Anyway, I didn't notice the damage till I got home...OK, I figured maybe it would look different after being washed & restyled. NOPE. It ended up looking like an even bigger trainwreck than before, if that's possible. After 24 hours of tears & friends/family asking me what the hell happened, I decided to call to have it fixed by a different stylist. KUDOS to them for doing this for free. HOWEVER, I recently stopped by in passing to schedule an appt for the next day, at which time the receptionist told me I had ""a choice of 4 stylists,"" one of whom was my nemesis Diane. When I politely (& a bit awkwardly - I feel bad about stuff like this) informed this girl that anyone BUT Diane would be acceptable, she responded by saying (snippily), ""Well, Diane is the only one available."" ???? REALLY? Are you sure? Cause that's not what you said 30 seconds ago...It was at that point that I decided to take my business elsewhere, at least for that day. I haven't had an overall problem with this salon but the above sequence of events has caused me to think twice. If I ever DO go back, one thing I know for sure is that I will never, ever let that woman touch my head again. Ever.
Pros: Mostly great staff, fixed awful cut for free, mall parking, great products.
Cons: Diane. Snippy receptionist who is either a liar or just REALLY dumb.