These guys strung me along for 3 days promising to fix a stopped up toilet. I live in a high rise building near Center City in a rental condo. My landlord said to call these guys to fix the problem, so I did. I was strung along for a few days with excuses why they couldn't send a plumber out right away. Finally, their receptionist promised to send a plumber at noon, three days after she originally promised me service, Noon rolls around and no plumber, so I called again. The same receptionist with whom I previously spoke said they will not work in my building because they can't get through the security, which is absolute BS. I told her to send a plumber immediately, as per her previous promise, but she said she doesn't have one available. I was on vacation, so at least I didn't have to take off work to be disappointed by this outfit. I finally ended up asking my condo manager for a recommendation for a plumber, which I should have done from the get go, although the condo association's rules and procedures book says that residents in my building are on our own for such repairs. Fortunately, the condo manager gave me the name of a plumber who owns a unit in my building, so he knows the management and the building well. That plumber (not some receptionist) actually called me back and we scheduled a time for him to do the work. Fortunately, I have access to other bathrooms while my bathroom's toilet was out of commission, but I wasted a lot of time dealing with this outfit for no good reason.