Dr. Rebecchi is amazing, but the chance that you will actually get Dr. Rebecchi in the event of a urgent appointment is minimal at best. He is only in the office a couple of days each week, and during those days he is only there for a couple hours each day. His appointments book up literally weeks in advance. This is a good place to go for a routine appointment, i.e. vaccinations, annual check up
If you can't get Rebecchi and have an urgent matter to address, FIND ANOTHER VET HOSPITAL!
Dr. Kipp Chapman is the most incompetent vet I have ever used, and I've used MANY because I foster for the local shelter! He diagnosed my IBD cat with a respiratory infection, refused to listen to me telling him she had IBD and an IBD flare-up, and made the flare-up 5x worse. I went to my regular vet the next day and she could not believe the medications he had given me -- EXTREMELY powerful and strong antibiotics that are to be used in cases of extreme bacterial illness (such as pneumnia). ANYONE that knows anything about cats with IBD knows that they have very sensitive tummies, and powerful antibiotics only work to exacerbate the problem of an inflamed GI tract. Another foster parent I spoke to had a similar misdiagnosis experience. I just don't get how you can mix-up a respiratory infection with a GI illness, espeically when the patient's guardian is telling you the animal has a condition with hallmark symptoms!
I came into PAH once when I had a cat's condition crash. He had terminal cancer for months and went downhill quickly, so I went to PAH as they are much closer than my regular vet. Unfortunately I had Dr. Chapman. It was my first experience ever having to euthanize a pet -- not a single thing was explained to me, Dr. Chapman gave the initial sedative which knocked my cat out in seconds. I was not prepared for how quickly it happened and was angry that I was not given a quick run-down of what would happen and what to expect. EVERY VET SHOULD KNOW ENOUGH TO DO THAT! When the final drug was given, I was of course an emotional wreck as most would be. I was sobbing. Dr. Chapman did not say ONE WORD to me the entire procedure! There was no empathy, no sympathy, no compassion. Not only did he not explain the process, he also never even told me "I'm sorry for your loss". Isn't that common decency? He came in, gave the sedative, left for 5 minutes, came in gave the euth drug, and left for good. All without saying a single word
-Same day appointments
-Cheap routine appointments
-Dr. Chapman doesn't seem to know anything about cats (nor does he seem to care much about them or their guardians)
-Front desk always tries to book you with Dr. Chapman
-Even with an appointment, you may wait up to an hour
-You wait for a lonnnng time, and get only a minute or two with an actual vet (unless it's Rebecchi)
-"Appointment fee" is cheap, but bloodwork, x-rays, ultrasounds, etc. are all MUCH more expensive here than at other vet offices.
If it isn't routine, I'd reccomend another vet office!
Even if it is routine, I wouldn't trust Dr. Chapman!