Noah's Ark came recommended to us by a co-worker of my boyfriend's. It was convenient for us because our kitten's former vet often put on us on hold for 20 minutes and then tried to schedule appointments entirely inconvenient for us. Noah's Ark was both convenient and affordable. On October 11th of this year we brought our kitten, Bruce, to Noah's Ark. Walking in, I felt a very loving atmosphere, especially with the two cats they have freely walking around in the waiting room. Bruce was seemingly in great health as we were told by our former vet at the Women's Humaine Society and was a very active kitten. Bruce was taken within minutes, scheduled to be nuetered. After leaving Noah's Ark in only a matter of a couple of hours, the doctor of Noah's Ark called me, ""We lost Bruce during the operation. I don't know what happened."" I was a mess! That kitten was my baby, my light, my life! Don't know what happened? She doesn't know what happened so I jumped to the conclusion that some fatal mistake was made! We went back to Noah's Ark. The doctor walked me back to her office. The entire time I'm closing my eyes screaming that I didn't want to see my kitten dead, at which she replies, ""Would you like to see him?"" I couldn't believe how incompassionate this doctor was! I replied, ""No, it's not like he can look back at me."" She said, ""No, he's gone."" She said it as if she were saying, ""See you tomorrow,"" all normal and calm. Where did this lady's compassion go? I trusted her with my kitten who was active and alive when I brought him to her and suddenly he was dead. I think I deserved more compassion than that. She told me the operation was completed successfully and when he started to come to his heart rate slowed down. While trying to revive him his heart completely stopped and he was gone. The explanation was there's a rare case that a cat has a bad reaction to the anesthesia and dies. Either way my kitten is gone and I will never go back to Noah's Ark.