I don't even know where to begin. My mother-in-law was picked up at the Philadelphia airport a little after 9pm. At 10:20pm she called me to say that the cabby didn't know how to get to our apartment. I called the dispatch and spoke with Lou. He tried to reach the cabby and then told me to call my m-in-law and have the cabby call him. I did that. By 10:45 the cabby called ME and asked me for the address. I gave him directions and have him more than one address to use. He kept talking over me and constantly asked me for an address and the name of the township (as if that would be helpful). The dispatcher told me another cab was sent to help out. Well, when that driver found out my m-in-law had luggage, he wouldn't driver her. He attempted to give the first driver directions. To keep the story short, after several calls into the dispatcher and conversations with the Indian driver, I called the police. Just as I got the police on the phone I saw the cab pull into the complex (11:30pm). My m-in-law told me she did pay the cabby (against my wishes) and the dispatcher had even told her he looked up te location and realized it was $55 not $45. At one point when I had called the cab company back, I was told that Lou had left. When I told the recpetionist I was shocked that he left knowing his driver was lost with my m-in-law in his cab, she told me that it was the end of Lou's shift and the new dispatcher was advised of the situation. She then hung up on me. Oh, I forgot to mention we are only about 40 minutes from the airport.
Cons: Incompetent driver and Poor system in general