After years of buying shoes for my 4-year old daughter and spending a considerable sum over this period, I went in to exchange a pair of shoes that were too small and the wrong color. I had bought these shoes with another pair that were much larger and brought both shoes back to show that the smaller pair was a mistake not only in color but size. I had assumed that the wrong shoe had been placed in my bag. When you compared the two shoes, the pair I wanted to return was a full inch shorter. I pointed out that he hadn't even stocked that shoe until May and that he was still selling it so he knew that the shoe was recently bought. When I brought them in, he said ""We didn't sneak them into your bag!"". I was stunned. We had been in the store the day before buying two pairs of shoes and socks for over $150 and my daughter was wearing a pair of sneakers that we bought in his store in March. I reminded him of this, that he knew that her foot hadn't grown since March, that she still fit into the pair of shoes bought in May and he replied, ""I will look though the May receipts and that will tell us what is what."" After waiting 20 minutes, he came out from the back waving a receipt pile banded by a rubber band and said that he had looked through each one and couldn't find my sale. Period. I went home and easily found my transaction through my online banking within a few days of when I thought I had bought them. I called him and all he would say is ""Store policy is 7 days"". I had buying shoes every couple of months over the last 4 years, usually two at a time, so he knew that I didn't EVER return anything. Even this time, what I had asked for was the right color shoe in her shoe size. This he wouldn't do.