We have not experienced the store, but the piano tuning and piano repair is superb. And authoritative education comes with the service, free of charge. David has an amazing knowledge of pianos and every component across the spectrum of time, cost, craftsmanship and geography (and his knowledge of a host of other instruments is equally impressive). He is expansive and generous in assisting at all times. Loving care is what we desire for our rather rare and beautiful instruments; and David is the perfect adminstrator. We are told that his supply of instruments parts is in the realm of ""unmatched"" and stretches back in time to rare instruments.
Pros: Loving service, Encylopedic knowledge, Superb craftsmanship
Cons: None that we know of