To start, the truth is Kathy has an elegant selection of dresses for the bride and bridal party that is beyond compare. Her slogan says it all. Kathy is very classy, especially compared to some of the other crass store-owners in the area, and as a fomer bridal couture model, she knows her stuff. Kathy can read a client and know exactly what the perfect dress is for that girl. She did that exact thing for me, yet I spent weeks comparing her dresses and knowledge to about 30 othe stores in the tri-state area before coming back. She treats you like a queen and gives you undivided attention during your visits. She went above and beyond for me, selling me a sample dress, yet surprised me by ordering a brand-new dress at the same price. Who does that? It is for those reasons that I recommend her store, in spite of the fact that I have a few grave complaints against her staff. Some twit at her store (NOT Kathy) gave me the wrong slip for my gown, which caused major problems throughout my wedding day, and she failed to mention that the directions for the bustle were pinned on a TINY piece of paper to the hanger. Consequently two of my bridesmaids and I missed the ENTIRE cocktail hour because we didn't have the directions that were attached to the hanger in my HOTEL room. It was a terrible feeling knowing that my cocktail hour was slipping by as I was in the bridal suite having a panic attack. I was over-heated in the gown all night because I was given a multi-layered slip made of cheap, scratchy material and not the simple slip I was supposed to have. The slip I was SUPPOSED to have lifted my dress much more effectively, so I could walk with ease instead of tripping around, which is not a glamorous look. Also my pictures don't look as good as they should because the front of the dress isn't lifted. That's a mistake I'll remember everytime I see my wedding pictures. Thanks. Had this girl actually checked the paperwork more carefully, or if my things were organized at the scheduled pick-up time, I would have enjoyed my reception a lot more, and my pictures would look better. Also, the dress was not even steamed and ready to go at the scheduled pick-up time, as it was promised! How they could let an amazing experience fall apart at the last minute is so disappointing to me. My only complaint looking back at my entire wedding day, with multiple vendors and potential for error, was due to this dumb girl's careless mistake. All in all, I highly recommend Kathy's Bridal; people can't stop talking about how beautiful my dress was. Kathy really does have an elegant and current selection of dresses at prices you cannot find anywhere else. Just make sure you get what you're supposed to at pick-up, that it IS in fact ready before you waste your time driving there, insist that the order is double checked before you leave, and know where those bustle directions are.
Pros: amazing dresses, Kathy will pick ""the dress"" for you
Cons: major lack of communication and common sense in the staff