I recommend only eating in at this place, and at lunch time if you want a good value. The staff will still ignore you and the food will still be mediocre, but at least you won't have dropped $20.\r
I've ordered from and eaten at this place many times, but I've finally concluded: DON'T ORDER DELIVERY. When I called to order I was put on hold (and hung up on, with no apology when I called back) - I had to ask my total, and all she confirmed was my phone number and address. Delivery did not come for an hour, until after I called to ask where my food was (again, no apology, just ""It be there soon""). Delivery guy was nice, and I tipped him $4 on $19 out of principle, even though he wouldn't leave me the receipt! Said his manager needed them back. What for? The customer gets a receipt. I save my receipts to keep track of spending - what's the big deal? Then I found my dumplings didn't have the usual tasty soy sauce/vinegar dip, but a gross, thick brown sauce. \r
For the first time ever, I called and asked for the manager (phone answerer insisted he was). I told him receipts were for customers (""No, customer must ask!"" ""No... YOU should ask ME!"") and that I had gotten the wrong sauce. (""You want me to send out another one?"" Right. That would take another hour.) He also insisted that they told me delivery would be 30-45 minutes (they hadn't, but it took an hour anyway) and offered no apologies. What a *bleep*- I don't know how this place has lasted so long in uppity Chestnut Hill.
Pros: decent chinese food
Cons: horrible service, rude staff, slow delivery, overpriced entrees