I took my expensive Christian Louboutins here to be dyed since I had heard that this place was one of the best in the city. Boy, what an overstatement. I wanted my studded gray CLs dyed black. I SPECIFICALLY told them to please, please, please be careful not to get any dye on the red soles because that is what makes a Louboutin a Louboutin. I also asked if they could dye it without covering the studs. They told me YES. They would tape off everything that wasn?t going to be dyed and it would turn out perfect. I came back a week later, like they told me. Only 1 shoe was half done. So they told me another week.
I came in to pick them up today to find the worst dye job I have ever seen in my life. There was black dye all over the studs, all over the inside, and (worst of all) all over the red soles. Besides the damage, all of the gray had not even been dyed. There were random un-dyed patches everywhere. I told them that this was not the kind of work I was promised. Then they changed their story and said that it would have been impossible to tape off the studs. They said I should not have even tried to get them dyed. When I questioned why there is dye on the inside and why the red soles are covered in black dye splotches, they said ?I don?t know?. They told me they could TRY to remove the dye but that the red might come off, too. I told them this is completely unacceptable. And then they gave me an attitude. They said ?Look, we already told you we could remove the dye. I don?t understand why you keep standing here talking.?
If the job could not be done, they should have told me ahead of time. I understand it was a tedious job, what with all the studs, but there is no excuse for getting dye all over the inside and soles. He said the dye would come off as I walked. ....YOU DON?T WALK ON THE ARCHES OF THE HEELS. I asked for my money back and they told me they dyed my shoes like I asked, so what more do I want. I just took my shoes and left. They must be crazy to think I would leave my shoes there for them to ?fix?.
I instead took them to Superior Shoe Repair near 15th and Walnut. I have taken shoes there before, so I should?ve went there to begin with because I know they are used to dealing with designer shoes. They said they could fix it, so I will be reviewing them when I pick them up this week.
Pros: not one pro
Cons: Slow, rude, bad workmanship, lies