Oh, where to begin.
I agree, Author is a cheery guy who loves what he does. He is very proud of the fact that he speaks 6 languages and has had Governor Rendell as a customer. He is great when you have no problems with the work he has done.
But if some thing goes wrong, its gets ugly. A friend of mine bought a suit jacket and a matching pair of pants a while back and we brought them to Author to get them pressed. When we got the items back, the pants were ruined. They very clearly had burn marks of an iron in several places on them. When I confronted him with this, he denied his place had done this. He said that the fabric was defective, that's why this had happened. He then proceeded to ball up the $5 bill that we paid for the cleaning service and THREW it back at me. Then he ordered me to leave his store and never come back.
We approached him twice and asked him to pay for the damaged items and he said he would not. He proceed to say we were harassing him and threatened to call the cops on us. (Each time we brought a witness just in case things got ugly).
I had enough of this. I was unemployed, so I had some free time to take this to the next level. We took him to small claims court for the cost of the damaged items. Well, we won the case. (It's public record - Claim # SC-09-09-10-4156 in the Philadelphia Municipal Court)
We approached him in his store reiterating that he had lost the court case and owed us money. He denied it and said we were harassing him and he was going to call the cops on us.
The sheriff's office cant officially collect the actual money you win in a court case. If you pay them a fee they will go out to his place of business and take inventory of things and put a levy on everything on the property. One more filing at the sheriff's office and the property that has been levied goes up for sale in a public sheriff's auction. This auction would go on until his debt to us was paid off.
I guess the sheriff's sale letter made it to his personal residence because we all of a sudden started getting calls from his wife and lawyer offering to pay the debt before it got to the actual sheriff sale. Well, when their check cleared, we filed the appropriate paperwork to call off the sale.
I will say that all of this was time consuming and I would have only taken this on because I was unemployed. The process is not fun, but he damaged our clothes. No one should just be able to destroy someone property and not have to take responsibility for it. That is why I took it this far.
So take a guess on how I feel about his business and if I would recommend him to anyone?