This covers two people, Stacey and John. Stacey gets a 9 as she had to deliver several msg for me to the field tech. She gets a 9 , no 10 nobody's perfect, although she did all I asked of her.
John was pleasant and arrived at my residence despite some construction problems on my block, but he did not change my furnace filter which is a critical item to begin the heating season. I had to expend $15 to purchase a new one, in addition to the $169 for the annual service.