Been to Black Bread few times already, really liked it for ambience and food pretty good. Service had never been impeccable but this last time was BEYOND HORRIFIC. Made reservations months in advance for my Birthday but when we got there, were told we couldn't get drinks at bar upstairs bc of private party. So we sat downstairs. It took 20 minutes for drinks, the wait staff didn't have a clue, then for dinner, it took 2 HOURS for us to finally get our food, when it wasn't even busy anymore! The place was EMPTY. But still the wait staff were walking in slow motion and lying to us about how busy they were, but did they think we were blind? When I said I had just been upstairs to go to the bathroom and said that there are only 5 people sitting at the bar up there, and the waiter right away said, Oh, yeah, it's dead. ?!?!?!??!! It took them about 45 minutes to even get our wine. Then they were out of what we ordered, and we went back and forth over a few bottles like this until we blindly picked out one that they had in stock. And even THEN they got the order wrong! Then they lost our dinner order. Then after they re-took it, they had only put in 3 entrees instead of 4. It was a NIGHTMARE. And on my Birthday, no less. The owners were there that night and NOT ONCE did they come over to apologize and see what they could do, etc. NOT ONCE. Completely unfortunate, in that they just turned away people who had been not only repeat customers, but I always told my friends and colleagues about this place and had given Black Bread even more business in the past b/c of my word of mouth. NOT ANYMORE!!! This is NOT how you run a business. The way I see it, they need to start hiring waiters who know what they are doing and higher MORE of them, especially when you are having an additional party in the restaurant. And, oh, yeah, ORDER MORE WINE when you know you're having a 50 top come in that night. THere were so many other things that went wrong, as well, but these were the big ones.
Pros: The house itself that the restaurant is in
Cons: WAIT STAFF, LONG WAITS, serious lack of customer service