I have to disagree with the person who unfortunately had a bad experience. We have used Sun Hill on several occasions after the referral from a friend, who has used it for over 5 years. The staff is friendly and attentive to the animals. Upon our dog's second trip, she was remembered and called to by name BEFORE being told who had arrived. While checking in and out each time, I as well, had wonderful conversations with the staff, proving that they are indeed attentive to the human species as well.
Pros: Attentive to pets, optional pool facility, optional exercise packages, clean housing and friendly staff
Cons: none to speak of