I contacted them to give me an estimate on replacing the rubber roof on my home. Came out a week later looked it over. Received estimate in the mail a fews days later for a Dormer, but did not include the flat roof section. So I called and asked to have this confirmed if the estimate included the flat roof, or if it were for just the dormer. Took my phone numbers, and called back in 10 minutes said could not find contract...so I faxed my copy in. Did not get a call back, so I called again (same day) L/M...still no return call. A few days later, I called again,...L/M and still no return call. Waited a couple of days, called again, did get a live person, said who I was, and had been waiting for a follow up call....had no idea who I was.