The frames I chose were $225 and was told the lenses to fit them would be $160. When I returned the next week, the lenses were now $290. With the eye exam, I was already looking at spending $440 in total. But, $570? So, I wanted to jot down style number of the frames to ask my optician friend in another state her opinion on if I really needed a certain type of lens to have progressives. When I got out my paper, the frames were snatched away. I was told they don't give out that information. (info right on the sidepiece) Before that, I had intended to return, because what is most important to me is the style advice and the doctor, both of which were good. Later, I found the frames online for under $150, which I imagine, is why they won't allow the style number to be looked at! Still, I would have returned just because I liked the people. Not now, not ever.
Cons: price, parking, customer service, honesty