I've been responsible for my gparents for many years and that's brought us to many different supply companies. About 4 years ago we started coming to Medmart and haven't went anywhere ever since. My gma has gotten a stairlift, a lift chair and many of her odds and ends like compression hose, transport chair and last year at the holidays we rented her a scooter so she could hang with the grandkids. We have never received bad service whether on the phone or in person. Yes, they are always busy but I assure you once its your turn they will break their back for you if need be. Well, that's been our experience anyway. In 3 years they've come to the house about 2 or 3 times for maintenance on our equipment and I haven't had any bad experiences with them. Once I found out they are family owned it all made sense. Not only are we happy to stick with a local owned company but theyre almost like family with us.