I have no complaint with Levin Furniture. I have been a customer for years and all I can say is they take care of their customers. Yes, you may have a problem with your furniture or mattress but remember they don't make the furniture and that could happen no matter where you purchase. Levin service team has helped me with my furniture issues and when I had an issue with my mattress they sent a service tech out and replaced my mattress because of a factory defect. Everyone is so quick to write the negative, I think it's time we look at the postive. I will forever be a Levin Furniture customer.