'Better late than never' to respond to glennd! He is VERY wrong! Must've been his own attitude that was bad! Unless the shoes had been run over by a truck, I've never known them not to be able to repair an item! :-) I've even seem them make a pair of suede shoes that had been water damaged look like new! I've been going to Al Nola's for almost 40 years. Their work is fantastic! Many times over the years they have rescued some item from disposal, (including coats, bags, shoes, leather clothing, etc. They are innovative in finding solutions and their repairs are incredible! Just 2 examples: 1. Area around leather coat pockets were starting to shred. They overlaid/stitched around the pockets with new leather which appeared to be part of the original coat design. That was a few years ago, and I'm still wearing it now! 2.I have a pair of shoes with two tassels on each shoe. 1 of the 4 was somehow torn off. They replaced it so that, to this day, I can't remember which of the tassels is the new 1! Also, they have made items for me from scratch that are beautiful! In addition, They make you feel special; and they are kind, concerned, professional, efficient, and just plain nice as can be! As far as I'm concerned, there's nothing bad anyone could EVER say about them, and I'll continue to recommend them to everyone I know or meet!