My kids ordered a small arrangement of baby orchids to be delivered to me on my birthday. Because my birthday fell on a Saturday this year, they paid extra for weekend delivery. My birthday was on a Saturday--when nothing was delivered, my kids called Avas to follow up. They apologized and said they would send a teddy bear with the arrangement as an "apology". Three days after my birthday, a sad-looking, half-dead arrangement arrived at my door, sans teddy bear. Instead of being happily surprised, I was in tears. That my kids, all students, spent so much money thinking that they would surprise me on my birthday with beautiful flowers, but instead ended up sending me a pathetic arrangement three days after my birthday, saddened me no end. To make matters worse, when my son and I both tried calling their customer service to address the situation, we both got put on hold endlessly, and then were victims of a never-ending run-around. To date, we have been unable to get a resolution to this problem. I believe the company was just trying to wear us down so that we would finally just go away. Never use this company--they are dishonest and thieves!!