Dr. Pat Hess is awesome, she is very knowledgeable in the area of Ferrets. This is something alot of Vets don't know enough about. The Hospital and all the staff are great. I am having finacial difficulties and Dr. Hess has arranged for a 50.00 donation from a certain fund. to help defray the cost of neutering my ferret. I think that is above and beyond the call of duty.