I have an irrational need to stick with dealer garages to insure I get "authorized" service. That being said, I've had nothing but positive experiences going to San Francisco Toyota to service my Prius. They actually answer their phone and everyone I've dealt with is very professional. The service is always finished on time. I had a bad experience getting my car serviced at another dealer (where I actually bought the car) so I was pleasantly surprised with the level of service from SF Toyota. I usualy go to the Geary and Spruce location, which can be a bit tough getting to, but the people there are really nice.