Very nice and caring staff, but I did have a little trouble. When I brought my kitty for her teeth cleaning appointment, I didn’t realize they would trim her claws. They trimmed one so short, she ended up limping for two days, and they didn’t even tell me about it. I had to call to find out what happened when I noticed her problem. Otherwise, they seem to be capable and easy to find and caring, just don’t let them trim your pet’s claws!