My husband and I used to eat at Wasabi Bistro for lunch quite often. When I needed a large takeout order of sushi for a work event, I immediately thought of them.
While there for lunch, I asked to speak to the manager on duty. I asked her if they would be able to provide a large takeout order that would be picked up at 4:30pm. She said of course, just call us about 1 1/2 hours ahead the day you need it.
The day of the work event, I called at 3pm to put in my order. The same manager I spoke to in person takes my call. I tried to give her my order and am told that the sushi chef is not there until 5pm, so I won't be able to pick up my order until 6:30. This will not work at all for the event we have planned. I ask her if this is always the case, and she replies yes. I ask her why she told me that they would be able to have our order ready for us at 4:30pm when I asked her in person.
This is where she completely lost me as a customer. She proceeded to tell me that she NEVER would have told me that they could have an order ready at 4:30 and that no one there would. I told her that she had and that my husband was standing right next to me and heard it as well. At this point, she pretty much told me I was a liar and there was nothing she was going to do to help me.
I asked her if she knew of any sushi restaurants nearby that would be able to get me my order and she flatly said no.
I finally ended up at Sam's Sushi on lower Queen Anne, who was able to put together a large order at the last minute.
Despite the tasty food, I will never eat there again. There are some many points that the manager could have saved the situation - maybe an apology? - but instead she decided to extremely rude.