I purchased a car from Goldstein Auto on October of 2010. The salesman I dealt with was polite and my buying experience was by far the best I've had from a dealership. When I purchased the vehicle I added on a service program/package that cost $795. The package included necessary maintenance like oil changes, NYS inspections, tire rotations etc. I did the math and it was a great value for the amount of service that was provided.
To short version of my service experience is that on two separate occasions their service department missed finding a nail in my tire. I was forced to take the vehicle to our family mechanic who found the nail, pulled it and plugged the hole in less than 10min.
I determined I did not feel comfortable with Goldstein working on my wife's car if they could not find and fix such a basic problem. I called and requested they refund me for the remainder of my service contract.
Here's is where it gets frustrating. They informed me that they could refund me the remainder of the contract less the service that had already been performed (two oil changes) and a 30% cancelation fee. The 30% cancelation fee was not made known to me during the purchase. Their sales manager told me they provided me with a form that stated the conditions of cancelation. No such form was provided.
I requested he produce a copy of the form with my signature and if he could do this I would pay the 30% cancelation fee. Hey, if I signed something without reading it then it's my fault not theirs. I stated that all I wanted was the right thing to be done, I didn't want to rip them off becuase of a mistake I made. He could not and would not produce the form. He then informed me that I had to produce my copy of the form or I would not be able to cancel under any circumstance.
At this point I became frustrated and mentioned that I would have to take legal action if they would not produce some sort of paperwork that I signed. He quickly backed down, went to Mr Goldstein and came back with an offer of splitting the 30