When I went to pick up my shirts, the total was about double what I had expected. - I was told that instead of $1.55/shirt, 5 were hand ironed at a cost of $4.15/each! (11 shirts for $30.05)
I asked if they thought they should have made me aware of this when they took in the shirts? - They said I should have read the bottom of the coupon better, about shirts with linen or silk. (actually only two had silk in them) so I don't know what they were actually charging me extra for.
In my opinion, business is down and they are taking a short-sighted approach to how to treat their (past) customers. - 15+ years as a customer, but this was the last straw. Never again!