We ordered a Stroller/Car Seat combo ($400) and a crib ($700) from Ella Bella. We were told they were both to be delivered (at the latest) by the first of October. Our baby is due on November 19th and we ordered our product in July. Come October, neither had arrived. There was apparently a mix up on the crib and the lady in charge of shipping (Sereta) continually reported to us that they had no way of knowing where the car seat was (even though I was told they order it directly from the manufacturer and it was NOT on backorder). Finally, three weeks late and without explanation out car seat showed up. Our crib is still not delivered and we were told that it will "hopefully" be in by November. Whether this was an issue at Ella Bella or at the manufacturer's end the fact of the matter was that for 3 weeks after expected arrival, we still had yet to see any of our $1100 worth of merchandise. And we still continue to wait for our crib.
Their selection is great and they have a lot of very unique and great items. If you are shopping in the store I would totally recommend this place (though it is a bit pricey). However, if you are looking to special order I strongly suggest dealing with another business as we found their shipping estimates consistently inaccurate and their customer service a bit rude.