I was VERY disapointed. My dog, who is a senior (10 year old Great Dane) had difficulty adjusting his first day. When I picked him up he was lying on his bed which was urine soaked, and surrounded by treats and food that wasn't his like they were doing whatever they could to get him to eat ANYTHING. He obviously didn't do well, and when I asked about simply being charged for the nights I used, as opposed to the $999 multi-night package I initially purhcased, I was told "NO REFUNDS." The owner, Chris, has NOT returned any of my calls. I woudln't trust my dog here, and don't think the owner cares about doing what's best for the pets, or the owners!