I ordered parts, they were backordered. I finally got a call they were in, drove 48 miles to pick up and was told they couldn't find them. The customer service rep told me that they would find them to come back in an hour. I went back after work, NO luck. . . still couldn't find my parts. The mechanic in the service department told me that he had just installed the part on a customer's bike. I reordered- again was backordered. Waited 8 weeks, still NO parts- 3 trips to Newnan. . . no parts, cycle city sucks!