The office staff in Dr Kelly's office is unprofessional, inefficient, uncaring and rude. They seem to have a lack of urgency when it comes to certain situations, which in turn, causes delay in patient medical treatment. If this is any reflection on the medical care that is given to the patients, I cannot recommend this office. We are a neurosurgeon's office and with over 30 years in the field of medicine, I have never experienced this type of behavior among staff and the lack of willingness to take care of their patients. In order to write this review, I had to give it one star. I would have preferred zero stars.