Dear Mr Lilliness,
I've just had a clean-out installed and the line cleared by members of
your staff. They were all terrific and a credit to your company.
Unfortunately I don't have all the names, but Steve came yesterday
and advised me on having a clean-out installed because of my repeated
problem with roots, or whatever, clogging my sewer line. This is the
third time I have had a back-up in the 10 years I have owned this
house. BTW, the only access to the line is from the roof! A big
problem for any company.
Steve even went down into the crawl space and located the waste line
for me. I had no idea where it exited the house before that. He
called Gene and set up the appointment for a bid, all the while
assuring me that if I wanted to skip the expense of putting in the
clean-out, I was free to call one of the other rooter companies.
This morning Gene arrived promptly and wrote up the bid and arranged
to have the work done this afternoon. He was business-like,
respectful and a pleasure to deal with.
This afternoon two men came and did the work! No mess (digging and
dirt and grass carefully handled). They were good natured and willing
to explain and show me what was going on despite lying prone on the
ground. I was so happy that it wasn't pouring rain. I did not get
their names, but I know you can get that information from your
records. Please pass on my thanks to all of them.
Company morale, attitude and ethos come from the top, so my thanks to