in 1996, when i first moved to seattle i would spend so much time and money here. they had a really cool used section, bought all of my old cd's which i would promptly trade for new ones and the staff were almost all really friendly, down to earth and helpful; now however its a different place. no one greets you, or asks if you need help. everytime im there, it seems as if the staff could care less if you bought anything and have no interest in the customers. this is too bad, and why i will never again buy anything from them. hope you have better luck, maybe its just me?