Walked in at 4 Pm on a Friday. Told the guy I wanted a used Milsurp rifle to pick upo the next day for a shooting match on Sunday. Found one, bought it. Then the guy hands me my reciept and says "see you next week to pick it up". I asked what? I was getting it the next day!
He said Illinois has a 24 hour law, and they close at 3 on Saturdays. I said I am out of town the following week, would be at least 2 weeks before I could get it! I know this, I LIVE in Illinois! What I had no idea about was his Saturday hours!
I said I can have one shipped online cheaper and have it closer to home but wanted to support local business and could someone be there at 4. I was told NO!
I said, OK, Ill just return it now then. He said there is a 15% RESTOCKING fee! I said the rifle is SITTING right where it was when I bought it! Its ALREADY
STOCKED! He said too bad. I could come back later in the week or pay the money to return it. 5 minutes AFTER I bought it!
I informed him that I told him when I walked in that I needed the thing the next day! He couldnt tell me he closed 3 hours earlier than normal when I told him this?
I said, Ill be back for it. However, I have a few friends looking for Ar's and this will cost you alot more in lost sales than the handful of dollars he would get ripping me off. Nope. I could come back, or lose my 15% !
Tisi is THE OWNER! Not to mention I will NEVER buy a thing there as long as he owns the place. And believe me, I buy guns ALOT.
Customer service is not a concept there., the people are rude. 2 guys told my buddy they hated working there because of this guy. He told them to look around, and it sucks to have to work for a tyrant. NO wonder the guys behind the counter dont care. The owner doesnt care!
They lost my business for GOOD.