Dr. Bernsten himself is terrific. affable, helpful ,knowledgable, great with kids, and has a common sense approach to dealing with the aches and pains of childhood.
But there is the office. Long waits to get called for your appointment. Long waits inside the waiting rooms (not much fun with a cold naked baby). Telephone calls into the office invariably means that you're put on hold, and then into a voice mail box. Telephone calls are returned hours after the message has been left. I had had enough and made an appointment with a new Pediatrician. I had to cancel the intital appointment with the new MD because Dr. Bersten's office wasn't able to get the records over to the new MD in time.
I'm Not sure what's worse getting in to see the Dr. or getting out.