When I bought the new car, they followed through even after I paid for it. They are very attentative to the specific needs. I could not beat the price I negotiated with them even though I scoured the internet. Their service dept. keeps the repair status on line (for example, waiting for mechanic, waiting for parts, two more days for completion, etc.), service has always been faster then promised, just simply customer oriented as compared to the opposite treatement that I have received from Anderson Chevrolet in Los Gatos.